Troubleshooting

My keyboard shortcuts aren’t doing anything

Single-key shortcuts (n, h/j/k/l, etc.) are automatically disabled while you’re typing in a text field, textarea, or have a modal open — this is intentional, so typing “n” into a card title doesn’t create a new card. Click outside any input first, or use the Ctrl/Cmd-modified shortcuts, which always work. See Keyboard shortcuts.

A column says I’m over my WIP limit, but I can still add cards

That’s expected — WIP limits in G Kanban are a visual warning, not a hard block. The column badge and a warning color are there to flag the situation, not prevent it.

My data disappeared after clearing my browser data / switching browsers

If you were using G Kanban without signing in, your boards are stored only in that specific browser’s local storage on that specific device — clearing site data, using a different browser, or switching devices won’t carry them over. Sign in and enable sync (a Pro feature) to keep boards available everywhere, or use Export beforehand to save a portable backup.

My import file was rejected

Imports are validated before anything is applied — the file has to be a real G Kanban export (produced by the Export button), under a reasonable size, and structurally valid. If you’ve hand-edited an exported file, an unexpected shape or a corrupted JSON is the most common reason for a rejected import. Try re-exporting a fresh copy and importing that.

The sync status pill shows an error

This usually means a temporary network issue or an interrupted push. Sync automatically retries; if it’s still showing an error after a few minutes, try reloading the app. Your local data is never at risk during a sync error — sync only affects the cloud copy.

I can’t find the option to delete my account

The Danger zone in Settings shows Delete account only when you’re signed in with cloud sync active; if you’re local-only, you’ll see Delete local data instead, since there’s no cloud account to delete. See Deleting data & account.

I still need help

Use Send feedback in Settings, or email support@gkanban.com directly.